Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continue to fall far behind the innovative services we receive in other more frivolous parts of our lives.

athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you. Help us break through all the red tape and transform everyone’s experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.

Position Summary:

We’re looking for a UI/UX Designer, Senior Associate to thoughtfully contribute to our award-winning electronic health record and physician practice management products. In this role, you will work closely with a multi-disciplinary agile R&D team to define, design and test product features with the goal of easing the burden on humans in healthcare.

Specifically, you will join the Medication Management zone, which is responsible for the system that sends over 17 million prescription messages per month, provides information to clinicians about patients’ medications, and enables vaccine administration. As part of the meds zone, you’ll reimagine and optimize capabilities our users consistently identify as some of the most essential to their work.

A successful candidate will embrace the challenge of elevating design within an enterprise product team. You will be a champion for our users and develop a clear point of view about UX decisions so that you can function both independently and in collaboration with cross-functional partners on your team. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term vision.

Role Location:

Boston MA, candidates who can be in the office 2-3 days a week as needed

Responsibilities may include, but are not limited to:

80% - Design execution (primary)

Identify and frame user-centered problems effectively

Plan and facilitate problem identification and solutioning workshops

Create low- to high-fidelity mocks, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas

Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features

Collaborate with the product and engineering teams throughout the agile planning, design, and development process to deliver experiences that meet user needs

Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design, and microcopy

20% - Design strategy and planning

Plan and execute exploratory research and experiments including conceptual prototypes to inform product strategy

Contribute to the creation of workflows, journey maps, and vision documents to influence product backlog prioritization and planning activities

Summarize and communicate relevant insights from user research to team members and other stakeholders and articulate relevant implications for design

Manage the backlog and prioritization of your design work to keep your team moving

Assist in the definition and creation of success criteria and metrics

Support your product and engineering teammates in building deep empathy for our users

Education, Experience, & Skills Required

Bachelor’s Degree required, preferably in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines

3-5 years of professional experience working in product design

Solid capability in UX creative and design techniques

Experience facilitating, summarizing, and acting on take-aways from user research as part of field studies and in-person or remote evaluative testing

Understand how to work within agile development process for the design, development, and delivery of software

Strong verbal and written communication skills

Behaviors & Abilities Required:

Design simple, effective, and elegant interactions between users and products.

Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes

Forge strong relationships and work collaboratively with a multi-disciplinary team

Provide sound rationale for recommendations to gain others’ support and commitment; influence project direction and design decisions

Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward

Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.