Use service design and UX craft to transform how payers and providers collaborate—improving care, cutting waste, and shaping the future of healthcare.

Location: United States – Boston Job Type: Full-time Individual Contributor (Manager-Level, Non-People Manager) Team: Experience Design, Data & Ecosystem Platform

About the Role

We’re excited to welcome a Lead Experience Designer who brings together service design strategy and hands-on UX/UI design to support our athenaPayer portfolio of products. You’ll help lead the design of experiences that connect payers and providers—streamlining workflows, improving care coordination, and reducing administrative waste across the healthcare ecosystem.

As a strategic IC leader, you’ll operate with a high degree of ownership, partnering across disciplines to shape product direction and deliver impactful design solutions. You’ll apply systems thinking, behavioral design, and workflow-level UX to create cohesive service experiences that unlock value for both payers and providers.

The right person is knowledgeable about how the U.S. healthcare system functions, is comfortable engaging with busy healthcare professionals, and understands how to design experiences for behavior change. We seek a curious and flexible designer who can move from opportunity discovery one day to service blueprinting the next and then dig in to detailed clinician workflows the next. You’ll help us reimagine and build out a cohesive end-to-end service experience that builds loyalty and ensures our customers maximize the benefits of our products.

What You’ll Do

Define a holistic customer experience vision for a portfolio of data products, ensuring the experience of learning about, onboarding to, using and reporting on our products is intuitive and effective

Lead the end-to-end design process: from customer discovery, user research, and service blueprinting through to prototyping and detailed design of digital service experiences

Design elegant dashboard and service experiences that balance user needs, technical constraints, and business goals

Facilitate cross-product brainstorms and design workshops to align on elegant solutions that incorporate data at the point of care in a way that empowers clinical users while positively influencing behavior

Embrace modern AI tools and foster an experimental mindset within the team to try new approaches and methods for design & innovation

Partner closely with a cross-functional team, including product strategists, product managers, data analysts, engineers, and researchers to grow an exciting and innovative part of our business

What Makes You a Great Fit

We’re looking for someone with strength in both strategic and tactical design, as well as curiosity, collaboration, and a passion for healthcare transformation.

Must-Have Qualifications

5-10 years of professional experience in relevant roles (i.e. UX/UI, service design, strategic design) in complex, data-rich domains such as healthcare, finance, insurance, or enterprise SaaS.

Demonstrated track record of bringing human-centered designs from early concept to implementation to post-launch iteration

Strong skills in user research, journey mapping, service blueprinting, and synthesizing insights into design opportunities.

Fluency in interaction design, data visualization, prototyping, and usability principles, particularly in dashboards or interfaces for technical users.

Comfort operating autonomously and leading design direction for product areas or initiatives.

Clear, inclusive communication skills, written, visual, and verbal.

Nice-to-Have (Preferred, Not Required)

Experience with AI tools (e.g. Figma Make, ChatGPT) and designing AI-integrated experiences.

Familiarity with payer workflows (e.g. claims, risk scoring, population health).

Experience facilitating design thinking workshops, concept sprints, or cross-functional co-design sessions.

About You

You’re a systems thinker who can see the forest and the trees.

You have a knack for identifying unmet needs and envisioning new experiences that others don’t see.

You love tackling messy, ambiguous problems and simplifying complexity for users.

You enjoy both crafting pixels and influencing strategy, and you don’t want to be pigeonholed.

You’re energized by the mission of improving healthcare and aren’t intimidated by domain complexity.

You’re naturally curious, adaptable, and always learning new things, whether it’s vibe coding tools, agentic design, or AI-assisted research.

What You’ll Get

The opportunity to shape the future of healthcare experiences, working with a passionate, collaborative team in an entrepreneurial section of athenahealth.

A high-impact IC role with strategic visibility and autonomy in a growing part of our business.

A supportive environment that values experimentation, learning, and responsible innovation.

Access to cutting-edge tools, mentorship, and professional growth pathways.

A mission-driven company committed to improving lives through better data, better experiences, and better care coordination.

If you love solving complex systems, building things that matter, and want to work where design is a force for change—let’s talk.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.