The Collector Platform Zone team builds foundational capabilities that enable the broader Collector organization to design and deliver workflows at scale. Acting as the central hub of the revenue cycle platform, we work with a diverse set of stakeholders—including customers, internal service teams, BPO partners, and other Collector zones—to solve complex healthcare business problems and improve revenue cycle outcomes. Our vision is to equip teams to deliver seamless user experiences with transparency and configurability at the core, while our mission is to empower practice managers, billing specialists, and product teams to work with clarity and efficiency. By providing actionable insights, prioritized task management, contextual collaboration, and a robust configuration ecosystem, we ensure that every workflow built on the platform drives scale, transparency, and measurable impact.

Job Responsibilities:

Evaluate and prioritize top product optimization opportunities sourced from users and internal customers to maximize product value.
Collaborate closely with UX, architecture, and engineering leadership to envision and design future state platform capabilities.
Act as the voice of internal customers, communicating needs and opportunities, supporting resolution of escalations, and helping to prioritize the product vision.
Develop and maintain a multi-year product roadmap that outlines the approach to achieve desired outcomes, balancing build versus buy decisions, and ensuring alignment with long-term portfolio strategy.
Build and sustain cooperative relationships with key internal leaders, peers, third-party vendors, and contributors to ensure clear communication and timely escalation paths.
Monitor industry trends and competitor activity to inform product direction and strategy.
Support internal product operations and developer communications to enhance change management and product adoption.
Prepare and deliver executive-level presentations regarding product status, strategies, and outcomes.
Contribute to continuous improvement initiatives related to product management best practices.

Expected Education & Experience:

Bachelor’s degree or equivalent experience in relevant disciplines; advanced degree preferred.
6 to 10 years of progressive experience in product management or related roles demonstrating mastery of senior management skills.
Strong proficiency in driving business outcomes through technology platforms, including OKR development and measurement.
Proven ability to collaborate with cross-functional leadership teams including UX, architecture, engineering, and release management.
Experience managing complex product roadmaps and prioritizing competing demands.
Skilled in stakeholder influence without direct authority and effective communication with executives.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.