We are looking for a Lead SRE to join our Infrastructure team within our Cloud Engineering & Operations division. CE&O ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that removes administrative complexity, leaving doctors free to practice medicine. But enough about us; let’s talk about you.

You are an engineer with a passion for automating infrastructure. Manual processes irk you, so you take the time upfront to develop a solution to automate them in as simplistic fashion as possible. You love working in a large environment so you can solve challenges that become more complex with scale. What’s most important to you is learning new things- and you’re seeking the best environment to enable that growth for yourself.

The Team: We are responsible for providing infrastructure operational services to internal customers from conceptualization, requirements gathering, implementation planning and release. We provide first and second tier operational engineering support for a variety of technologies, including but not limited to systems administration, virtualization, monitoring, and configuration/automation management.

Responsibilities may include, but are not limited to:

Internal Team Initiatives and Operations

Deliver customer value in the form of high-quality software components and services in adherence on delivering values
Write, debug, and deploy scripts/api/configuration management to production
Volunteer for work in the backlog and commit to quality delivery; Coordinate efforts across the team to ensure completion and effectiveness

External Team Initiatives and Operations

Build strong relationships with cross-functional team members and neighboring teams
Work collaboratively across Technology and Product organizations to ensure alignment towards business goals

Typical Qualifications:

3-5 years of experience in an engineering or systems administration role
Familiarity of working in an Agile environment preferred
Familiarity with enterprise server, storage and networking architecture and technology
Experience working with Dell PowerEdge server platforms preferred
Familiarity of server production and lifecycle workflows is highly desirable
Experience with VMware vSphere (7.x, 8.x), VMware PowerCLI, VRealize Suite, ESXi.
Experience with Windows Server (Server 2019/2022) administration, troubleshooting, and scripting (PowerShell)
Experience with Linux administration and scripting (Red Hat, CentOS, OEL), KVM.
Strong knowledge of DNS, including internal and external providers across disparate DNS providers
Automation frameworks like Puppet/Ansible -- automating a real-world production environment.
Familiarity with Backup technologies such as NetBackup or Rubrik preferred
Bachelor’s Degree or equivalent experience

Behaviors & Abilities Required:

Ability to learn, troubleshoot, and adapt to various technologies in a fast-paced environment
Ability to work collaboratively on a cross-functional team with a wide range of experience levels and skillsets
Ability to write and peer review scripts/APIs/code that is technically sound, performant, scalable, and readable
Ability to collaborate with business/application owners to understand and refine ambiguous technical requirements
Ability to adopt an “automation first” mentality when solving technical issues
Ability to identify, remediate, and prevent technical debt
Participation in team on-call rotation to triage and resolve production incidents is required

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.