Rules Implementation Associate
Athenahealth
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Rules Implementation Associate will be responsible for the delivery and execution of business solutions within the Technology Enabled Services organization. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. To succeed, you are a strong analytical problem solver and an excellent communicator.
The Associate is a critical thinker who creates business cases, influences stakeholders, and demonstrates command of technical application of athenaNet. They leverage industry knowledge to devise elegant solutions that address individual client needs while balancing institutional best practices. The responsibility of the Associate for each implementation is successful and timely execution of all tasks within an implementation including, but not limited to, conducting client assessments, consulting with client on critical billing-related data to support appropriate billing set-up with payors, evaluation of client tables within athenaNet, designing effective solutions for client requirements, and technical testing to ensure efficacy.
The Team:
Our Rules team translates medical billing requirements into optimal design solutions and ensures our clients’ cash flow by enabling the creation of accurate insurance claims in collaboration with the Customer Success team and clients, to maximize client satisfaction and service delivery. Our team partners with Rules Developers to translate our clients' needs into coded Local and Global rule suites to enhance practice workflows and automate claim formatting.
Job Responsibilities:
Lead implementation projects over a planning cycle, demonstrating broad subject matter expertise
Maintain project plans, balancing and setting clear stakeholder expectations while identifying areas of risk
Contribute to effective implementation execution across the company - including Customer Success, Configuration Services, Sales, and operations
Identify metrics and criteria to create transparency and visibility into implementation success and/or improvement areas
Present project purpose, updates, and outcomes to Claim Readiness and stakeholder leadership, demonstrating command over all components of the project
Conduct business/operational assessments with clients to determine root causes of a problem/solution
Shares role specific content knowledge
Actively participates with team and engages peers in learning and understanding
Typical Qualifications:
Bachelor’s Degree (or commensurate level of professional experience)
2-3 years of work experience, including projects with significant cross-functional interdependencies
Experience communicating and presenting to stakeholders
Proficiency in Microsoft Office Suite
Customer satisfaction oriented
Ability to complete projects with tight deadlines and time constraints
Project Management experience preferred
Knowledge of Lean Six Sigma and Agile development methodologies preferred
Salesforce experience preferred
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.