Product Manager, Clinicals - Services & Tasks
Athenahealth
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Opportunity:
You will fill a critical role in our Clinicals team within our Product Management organization where you will drive product design, development and deployment of workflows and services related to our electronic health record product. You will do so in an exciting, collaborative and fast-paced environment driven by a desire to enable more efficient and effective care. In this role, you will work closely with multidisciplinary team members to drive execution of high-quality solutions to complex problems that delight users and deliver business results.
Position Summary:
The Product Manager is responsible for one product area within their overarching athenaClinicals Product’s portfolio; specifically, this role is focusing on identifying and implementing enhancements to clinical ordering and services workflows that will improve efficiency and increase satisfaction. In this role, you will have a deep understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.
This is a hybrid role with the expectation to be in the Boston office one day a week.
The Team: Our Services & Task zone is a passionate group of Product Management, Engineering, UX, Analytic and Patient Safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare providers so they can deliver high quality patient care.
Responsibilities:
Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility
Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX/CX/Support requirements
Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future
Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
Partner with Product Management leaders to be the voice of product decisions within the organization
Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
Assist Product Management leaders in identifying business opportunities that will drive product success (including pricing and/or build/buy decisions)
Cross-Functional Coordination and Stakeholder Management:
Serve as Product Owner for scrum teams covering assigned product area
Help to remove obstacles to effective and efficient product delivery from scrum teams
Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
Establish effective relationships with key stakeholders across athena in order to streamline processes of gathering ideas/inputs that improve product decisions
Partner with Product Management leaders to drive portfolio and product strategy
Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps
Provide input to PRSM/portfolio planning process for assigned product area
Collaborate with others to develop expertise in market and competition for your services; understanding what's next and when to stay the course
Engage with Sales, AM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions
Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know
Travel requirements: 10%-15%
Typical Qualifications:
Bachelor’s Degree or equivalent combination of education, training, and experience is required
Understanding of healthcare / health IT environment preferred
5+ years of overall professional experience; 2-4 years of formal product management experience or related experience driving results cross-functionally
Agile experience or certification a plus
Experience working with stakeholders in a business environment across global cross-functional groups
Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers
Experience bringing products to market
Understanding of product management best practices, including agile development environments
Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
Excellent verbal and written communication skills; ability to explain your positioning to stakeholders throughout the company in an effective way
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.