Opportunity is here


Senior UX Designer



Boston, MA, USA
Posted on Friday, May 10, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth Care Collaboration, (aCC) a subdivision of athenahealth, drives cutting edge solutions for the emerging value-based care (VBC) market in the US healthcare ecosystem. We are looking for an energetic, creative, and collaborative Sr. UX Designer to join the aCC Care Management Administration (CMA) team. In this role, you’ll work closely with a multi-disciplinary, agile R&D team to discover, define, design, and deliver product and digital service features. You will create valuable and delightful experiences for a broad spectrum of athenahealth users and customers, from individual practices to large scale enterprises, from the “C-Suite” to the front lines of healthcare.

You are passionate about design that’s informed by user-centered research. You love digging into meaty, complex problems while finding ways to drive incremental improvements towards a long-term vision. You look forward to collaborating, not only with other designers on the team, but with your teammates in product and engineering. You bring curiosity, empathy, and an open mind to everything you do. If you want to be a champion for the healthcare teams that use our products and services, and you’re interested in driving a forward-leaning approach to healthcare, we’d love to meet you and learn more about you!

The Team: The aCC subdivision, a rapidly growing product line in athenahealth, is on the leading edge of VBC, a revolution in healthcare delivery. This role is part of a Boston, MA based team, that includes product, engineering, software architecture, and services delivery. Collaboration is built into our organization’s name; you will be part of the larger aCC UX team, with opportunities to work with counterparts both within the aCC and across athenahealth.

Job Responsibilities

  • Work closely with the UX Lead in CMA to drive design efforts associated with Care Management programs and program management.
  • Collaborate with other UX team members, across athenahealth, to develop new workflows and design patterns that accelerate our customers’ care management programs
  • Develop workflows and design patterns for patient panels and panel management.
  • Coordinate design delivery with engineering and product partners, iterating and adjusting designs based on user feedback

Typical Qualifications

  • A Bachelor’s in design with six years of experience in a design role, or a Master’s in design with four years of experience in a design role or eight years practical experience design, design research, or allied field
  • Demonstrated experience in user-centered research (qualitative and/or quantitative)
  • Demonstrated conceptual design and sketching from low to high fidelity
  • Demonstrated excellence in interaction design
  • Strong modeling of research findings and concepts
  • Strong communication and storytelling skills (graphic, verbal, written)
  • Proficiency in identifying and validating user-centered problems
  • Comfort in challenging existing standards to identify potential innovative solutions
  • Familiarity with applying design system principles and components
  • Self-directed and comfortable with ambiguity and complexity
  • Motivated to improve the US Healthcare ecosystem and patient health outcomes
  • Portfolio of work demonstrating analytical, communication, and interaction design skills

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.