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Senior Manager, Data Conversion Vendor Management

Athenahealth

Athenahealth

Boston, MA, USA
Posted on Thursday, April 11, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Data Conversion team within Integration Services is responsible for client bulk data transfer as part of the overall onboarding experience transitioning to the athena platform. A large driver of success is our partnership with data extraction vendors and working cross-functionality across our client-facing teams (Sales, Onboarding, Customer Success Management), Product, and Procurement to understand the end-to-end impacts of vendors on the data conversion process. As the Senior Manager, Data Conversions Vendor Management, you will be responsible for driving a successful partnership with our vendor partners. This includes developing accountability frameworks, evaluating and re-engineering processes between athenahealth and our vendors, driving a shared roadmap, and ensuring alignment on escalations for shared customers. Key skills to be successful in this role include an analytical mindset, strong project execution, experience with process design, comfort with technical conversations, and a willingness and ability to interface directly with customers.

Essential Functions (Duties and Responsibilities):

Data Migration Operation and Customer Experience (70%)

  • Collaborate with internal stakeholders to develop a strategic roadmap for vendor management, aligning vendor activities with broader organizational strategies and objectives. Anticipate future needs and trends in vendor management practices cultivating a culture of excellence in client project delivery
  • Establish clear SLAs outlining performance metrics, deliverables, and timelines. Monitor vendor performance against SLAs, address any deviations promptly, and enforce accountability
  • Partner cross-functionally with multiple stakeholders both internal and external to resolve business issues and escalations including implementing and monitoring solutions that increase operational effectiveness
  • Drive continuous improvement initiatives with vendors to enhance efficiency, effectiveness, and value. Proactively identify opportunities for optimization and innovation in processes, technologies, or service offerings including designing, implementing, and iterating on a program roadmap with regular readouts
  • Assess and mitigate risks associated with vendor relationships, such as compliance issues, financial stability, or cybersecurity threats. Develop contingency plans and risk mitigation strategies to minimize disruptions to operations

Vendor Collaboration/Management (30%)

  • Manage and facilitate open and transparent communication channels between the athena and vendors with a focus on cultivating strong, collaborative partnerships. Clearly define expectations, goals, and objectives for collaboration with vendors through establishing regular meetings, check-ins, business reviews and channels for real-time communication to discuss progress, challenges, and opportunities
  • Implement quality control measures to ensure vendors consistently deliver high-quality services. Conduct regular performance reviews and assessments to identify areas for improvement
  • Support R&D and Procurement on the continued evolution of our Data Conversion vendor portfolio ensuring appropriate capacity, quality, and risk mitigation
  • Effectively manage third-party vendors through distillation of contractual commitments into scorecards and accountability frameworks
  • Monitor vendor performance against key performance indicators (KPIs) and service level agreements (SLAs). Provide regular feedback on performance, highlighting areas of strength and opportunities for improvement. Develop and manage vendor partners to performance improvement plans
  • Facilitate knowledge sharing and transfer between the organization and vendors to enhance collaboration and build mutual understanding. Share best practices, lessons learned, and industry insights to drive mutual success
  • Internal monitoring, review, and delivery of feedback on R&D related work/internal projects to ensure alignment

Education & Experience Required:

  • 5+ years of program management or technical project management experience, including management of projects with significant scope and cross-functional interdependencies
  • 2+ years of direct responsibility for leading complex, business critical programs
  • Demonstrated project management skills including the ability to navigate complex politics, project plans, timelines, identify and mitigate risks, and accurately manage to plan and within budget
  • Experienced, confident communicator that can command expertise and credibility with executive and division stakeholders; that can drive teams and stakeholders to effective decisions or consensus
  • Demonstrates strong cross functional leadership to aligning process, projects, and people to meet business goals in cross-functional team settings
  • Demonstrated experience in defining and measuring team success via data-driven metrics & reporting
  • Demonstrated passion for understanding ambiguous, complex problems and driving high-quality and systemic solutions
  • Bachelor’s Degree required, advanced degree a plus
  • Agile and Project Management Professional (PMP) certification preferred
  • Healthcare, medical group operations, and/or medical billing/clinic experience or knowledge preferred

Knowledge & Skills:

  • Excellent communication skills and effective networking with a broad base of internal and external constituents capable of building durable, trust-based relationships across internal teams and vendors
  • Strong knowledge of project management methodologies, tools, and techniques
  • Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same
  • Demonstrated ability to lead and influence others to achieve desired results
  • Executive-level communication and interpersonal skills along with the ability to effectively navigate conflict, including multi-layer stakeholder management
  • Adaptability as both an effective team member and leader – through initiative and flexibility in team goal orientation; and adapting approach and/or goals to quickly-changing changing environment, industry, and business demands
  • Curious nature interested in determining a collaborative path forward

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity