Opportunity is here


Lead UX Designer



Boston, MA, USA
Posted on Saturday, April 6, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Lead UX/Product Designer to join the Clinician Experience team supporting our electronic medical records product, athenaClinicals. You’ll work to define, design, and test features that empower medical practice clinicians and staff to deliver effective and comprehensive care to their patients. As a lead designer, we expect you to have experience across the full range of design practices, from research to delivery and all stages in between. As a member of product team leadership, you will represent design with your cross-functional peers in product management, engineering, and data analytics.

When you join our UX team, you become part of a highly collaborative group with a common goal: creating solutions to help transform the healthcare industry. Our team is responsible for enhancing the primary workflows of ambulatory physicians, from maintaining the longitudinal patient record of care, to collaborating across points of care, and engaging with patients during an appointment. The decisions you make will impact over 100K healthcare providers across the United States.

We are looking for someone who can dive into complex problems and create design solutions that ensure our development teams release useful and usable experiences. Join us and discover how you can make a difference in the lives of physicians and the patients they care for.

Job Responsibilities

· Design scalable, clear, transactional web-based product experiences

· Seek out and incorporate feedback from users and cross-functional team


· Proactively seek out and foster connections across product teams to sup-

port cohesion and consistency throughout the user experience

· Create low- to high-fidelity mockups, content, detailed designs, and build in-

teractive prototype to communicate and test concepts and ideas

· Plan and execute design research to develop new ideas and evaluate the

usefulness and usability of product features

· Assist in the definition and creation of success criteria and metrics

Typical Qualifications

· 5+ years of professional UX or interaction design experience

· Self-directed and comfortable with ambiguity and complexity

· Healthcare experience is not necessary, but experience designing for com-

plex workflows is a plus

· Interest in developing a deep understanding of US healthcare

· Expertise with industry design tools like Sketch, Axure, Figma, Adobe XD

· Portfolio of work demonstrating strong user focus, graceful solutions to

complex problems, clear, smooth, and efficient interaction design, and a su-

perb attention to detail

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.