Opportunity is here


Sr. Manager, Product Management, Regulatory



Product, Legal
Boston, MA, USA
Posted on Thursday, January 18, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Product Manager to join our Regulatory Product team. In this role you will be responsible for using your market and regulatory knowledge to inform and support the R&D organization, ensuring the business meets our product vision while meeting our customers’ expectations and remaining compliant.

This will require you to have a solid understanding of the US healthcare regulatory development process with specialist knowledge of Office of the National Coordinator for Health Information Technology (ONC) and Drug Enforcement Agency (DEA) Electronic Prescribing of Controlled Substances (EPCS) regulations. You will partner closely with both our Compliance and Government and Regulatory Affairs teams.

At a high level the role will include roughly even components of Product Management, Regulatory Subject Matter Expertise and Program Management.

But enough about us; let’s talk about you.

You have a passion for improving healthcare. Your drive allows you to achieve meaningful results, with empathy for the user and developer of our products and services. You can influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with. You possess the ability to prioritize and multi-task in a face paced environment, manage several projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate.

You will:

  • Be responsible for researching, analyzing, and interpreting applicable regulatory requirements.

  • Be responsible for various compliance activities all in support of development, implementation and ongoing support of company products, programs, and initiatives.

  • Be expected to exhibit sound judgment, coordination, collaboration, communication as well as technical regulatory expertise.

  • Work closely with R&D stakeholders in designing, developing, and delivering new solutions.

  • Support the definition of the product roadmap for delivering updates to regulatory changes by their implementation dates based on forecasted regulatory changes, conduction of business impact assessments, and weighing other business priorities.

  • Understand how cross-functional R&D teams and business units work, including regulatory impacts to the products and functional areas.

  • Stay up to date with the regulatory landscape to ensure our products meet the latest regulatory changes.

  • Work with internal and external stakeholders to understand our clients’ regulatory priorities to inform our overall product roadmap.

  • Support and develop processes to identify possible product non-conformities and liaise with regulatory bodies where appropriate.

  • Design systems to promote and enforce compliance with applicable regulations and implementation of risk management policies.

  • Manage, coordinate, develop, monitor, and lead regulatory programs.

Education, Experience, & Skills Required:

  • Bachelor’s Degree required, Masters preferred; Degree in Healthcare, Regulatory/Government Affairs, Computer Science, or Business preferred.

  • 7+ years overall professional experience, inclusive of a minimum of 2-3 years of product management experience.

  • Understanding of US healthcare regulatory landscape required; direct experience with ONC, CMS and/or DEA EPCS regulations preferred.

  • Experience working directly with company Compliance and/or Government Affairs organizations preferred.

  • Demonstrated success at influencing strategic vision and prioritization of products in a dynamic environment.

  • Ability to explain your positioning to various people around the company in an effective way.

  • Excellent verbal and written communication skills, especially with senior leaders and regulators.

Behaviors & Abilities Required:

  • Ability to make good and timely decisions that keep the organization moving forward.

  • Ability to focus on the desired outcomes and value for both the business and the customers when making decisions regarding execution and delivery.

  • Ability to work in conjunction with product management, engineering, operations, compliance, and government affairs to raise and resolve regulatory issues.

  • Ability to understand the value of and can create strong problem statements and metrics that are actionable, focused, and inspiring to achieve correct business outcomes.

  • Ability to negotiate trade-offs and gain alignment with the appropriate product leaders and managers to resolve regulatory issues.

Additional Information:

  • Some travel in the will be required for things like regulatory conferences, client site visits, sales and marketing events, internal cross-functional meetings, etc. (5-10% travel).

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.