Opportunity is here


Commercial Strategy and Operations Associate



Boston, MA, USA
Posted on Thursday, November 9, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Commercial Strategy and Operations (CSO) team strategically partners with the Sales organization to drive efficiencies and growth. The team identifies opportunities to improve business outcomes with direction from the senior leadership team and through strategic data analysis. CSO is responsible for redesigning processes, implementing new technologies, and building new analytics packages to support those growth opportunities. The CSO Associate will learn the ins and outs of the technology and associated processes used by Sales throughout the Commercial funnel. They will have the opportunity to build technical and analytical skills as well as develop strong business acumen. These skills will allow them to manage operations, create reporting, and design processes in support of identified growth initiatives.

Essential Functions (Duties and Responsibilities):
80% [Primary Function]

  • Support operational needs of Sales teams including inside sales quota maintenance, territory alignment documentation, user provisioning, etc.

  • Support projects and analyses aimed at improving commercial performance and business outcomes through ad-hoc data pulls, data analysis, and reporting creation.

  • Assist in efforts to improve or redesign processes within the Sales and broader commercial organizations.

  • Create process documentation, training materials, and adherence reporting and assist in rollout and implementation of new or updated processes.

  • Develop business requirements and partner with the Software/Product Management teams to design and deploy internal tools and solutions (e.g. Salesforce.com).


  • Create, maintain, and read out on reporting for key performance indicator (KPI) trends and performance, highlight key insights and strategize on opportunities to improve business outcomes. Assist in producing business reports and metrics packages for leadership review.

  • Participate in athenahealth’s annual strategic planning process. Assist in development of forecast models for KPIs, participate in Sales goal setting, identify cross-functional dependencies, etc.

Knowledge & Skills:

  • Comfortable learning new skills and working in a fast-paced, constantly-evolving environment

  • Self-starter mentality with the drive to take full ownership of projects and operational work

  • Strong analytical skills including data management and presentation

  • Excellent verbal and written communication skills

  • Comfortable giving and receiving direct and honest feedback

  • Salesforce or other CRM experience a plus

  • Microsoft SQL Server or Snowflake experience a plus

Education & Experience:

  • Bachelor’s degree and 0-2+ years of professional experience (internships included) or 4+ years of relevant experience

  • Interest or experience working in or supporting B2B SaaS or other high-tech customer organizations

  • Interest or experience with corporate strategy, management consulting, or business analytics/process development

  • Interest or experience in the Healthcare industry

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.