Opportunity is here


Product Operations, Senior Associate



Product, Operations
Watertown, MA, USA
Posted on Saturday, July 29, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Operations, Sr Associate to join the athenahealth Product Operations team either remotely, at our Belfast, ME location or our Watertown, MA location. The Product Operations team is responsible for helping drive value for the athenahealth Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing.

We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to enhance and drive feature testing and release success for athenahealth’s Product organization, enabling the improvement of the healthcare industry for the better. The ideal candidate will understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. The candidate will support features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. The ideal Product Operations Senior Associate candidate also will demonstrate a proficient background in the markets athenahealth serves today - revenue cycle management, electronic health records, population health, and/or patient engagement strategies – and has a foundational understand of the product management discipline and a working knowledge of agile scrum methodology.

You have a passion for improving healthcare. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with. You possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate.

This role can be located in either our Watertown, MA facility or in our Belfast, Maine facility.

Job Responsibilities

  • Accelerating the delivery and impact of features and roadmap alignment

  • Planning, executing, and measuring product features proof of concepts & tests

  • Driving efficient cross-scrum team R&D operating and dependency management performance

  • Organizing and planning product tests to ensure the adoptability and scalability of both new products and product enhancement

Job Qualifications

  • Bachelor’s Degree or equivalent combination of education, training, and experience is required

  • Previous experience in related healthcare and product management fields required

  • Minimum 5 years overall professional experience, inclusive of 1 - 2 years of related client communications, product management, or user research

  • Experience with client communications in a B2B setting preferred

  • Strong stakeholder management with the ability to influence higher cohort stakeholders across multiple functions

  • Excellent verbal and written communication skills, especially with external customers

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.