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Director of Training & Enablement

Arcadia Solutions

Arcadia Solutions

Boston, MA, USA · Remote
Posted on Thursday, May 11, 2023
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
As customers onboard to the Arcadia platform or enhance their use cases on the platform, an effective training program is critical given the richness & variety of use cases that the Arcadia solutions cover within our customers. The Director of Training & Enablement is responsible for the build out and leadership of our internal and customer training programs. This leader will work with stakeholders to define a vision for the training function and partner with product, engineering, and operations to develop content and improve training protocols for internal staff and customers. The Director will partner with customer management teams to leverage training to drive platform adoption and workflow optimization by customers and increased knowledge, efficiency, and confidence in Arcadia team members, while driving revenue enhancement opportunities for Arcadia via a more robust training program offering.
The ideal candidate has built training functions at rapidly growing technology companies and is excited about the charter of designing, implementing, and evolving a training function that empowers Arcadians and clients of different backgrounds.
What Success Looks Like
In 3 Months
- Complete onboarding and develop an understanding of Arcadia’s offerings and users
- Engage executive stakeholders and select customer leaders to define training needs; identify opportunities to improve the training approach for internal teams and customers
- Develop a vision and a 6-to-18-month roadmap for leveraging e-learning content, documentation, and live training to train up new hires and customer staff, also considering structure for ongoing learning opportunities and future premium training offerings for customers
In 6 Months
- Effectively manage day-to-day training operations, including course development, learning management systems operations, and live trainings for internal teams
- Implement training development processes that engage product, engineering, and operations to create comprehensive, relevant, and up-to-date training materials
- Expand customer training content to focus more heavily on analytic capabilities and platform calculations and leverage engagement tactics including exercises and quizzes
- Implement a program for tracking employee and customer training satisfaction and soliciting feedback
- Partner with operations leadership to define appropriate budget and headcount for the advancement of a training function over 12-24 months
In 12 Months
- Deliver measurable improvements in ramp-up time for new staff and customer satisfaction, along with customer engagement with training content
- Develop approach for monetizing training to drive advanced outcomes for customers.

What You'll Be Doing

  • Defining an engagement model for leveraging the expertise of subject matter experts to develop training programs that equip Arcadians with an in-depth knowledge of how our products work and why
  • Evolving the customer training program with industry best practices and personal experience to improve customer engagement and drive adoption; identifying opportunities to provide training services beyond our standard package at additional cost to drive revenue and offer additional support to customers
  • Managing the ongoing development and updates of content for customers and internal team members in our Learning Management System
  • Soliciting input from internal stakeholders and customers on an ongoing basis and adapting approaches to meet the needs of the market

What You'll Bring

  • Experience building a training function in a rapidly growing technology company, including live training and LMS administration
  • At least 3 years of experience in healthcare analytics; population health strongly preferred
  • Strong problem solving, interpersonal, and organizational skills with the ability to drive outcomes with matrixed organizational structures
  • Excellent presentation and communication skills, including ability to create powerful materials in -Microsoft PowerPoint, Excel, Word, etc.
  • Bachelor’s degree required

What You'll Get

  • Working with a great team tasked with delivering every day to our customers, company benefits, learning/growing benefits
  • Team benefits
  • Competitive compensation/benefits package
  • Become an expert in clinical and claims healthcare data
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Be a member of the Arcadian and Barkadian Community
About Arcadia
Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.