As customers onboard to the Arcadia platform or enhance their use cases on the platform, an effective training program is critical given the richness & variety of use cases that the Arcadia solutions cover within our customers. The Director of Training & Enablement is responsible for the build out and leadership of our internal and customer training programs. This leader will work with stakeholders to define a vision for the training function and partner with product, engineering, and operations to develop content and improve training protocols for internal staff and customers. The Director will partner with customer management teams to leverage training to drive platform adoption and workflow optimization by customers and increased knowledge, efficiency, and confidence in Arcadia team members, while driving revenue enhancement opportunities for Arcadia via a more robust training program offering.

The ideal candidate has built training functions at rapidly growing technology companies and is excited about the charter of designing, implementing, and evolving a training function that empowers Arcadians and clients of different backgrounds.

- Complete onboarding and develop an understanding of Arcadia’s offerings and users

- Engage executive stakeholders and select customer leaders to define training needs; identify opportunities to improve the training approach for internal teams and customers

- Develop a vision and a 6-to-18-month roadmap for leveraging e-learning content, documentation, and live training to train up new hires and customer staff, also considering structure for ongoing learning opportunities and future premium training offerings for customers

- Effectively manage day-to-day training operations, including course development, learning management systems operations, and live trainings for internal teams

- Implement training development processes that engage product, engineering, and operations to create comprehensive, relevant, and up-to-date training materials

- Expand customer training content to focus more heavily on analytic capabilities and platform calculations and leverage engagement tactics including exercises and quizzes

- Implement a program for tracking employee and customer training satisfaction and soliciting feedback

- Partner with operations leadership to define appropriate budget and headcount for the advancement of a training function over 12-24 months

- Deliver measurable improvements in ramp-up time for new staff and customer satisfaction, along with customer engagement with training content

- Develop approach for monetizing training to drive advanced outcomes for customers.

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.