Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

About Us: Amwell is a leading provider of innovative software-as-a-service solutions, aimed at transforming businesses with cutting-edge technology. We foster a dynamic and inclusive work environment where creativity and collaboration thrive. If you're passionate about technology and enjoy solving complex network challenges, we invite you to join our team!

Job Summary: We are seeking a skilled and motivated Network Engineer to design, implement, manage, and troubleshoot our network infrastructure. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of our networks while supporting 24x7 operations.

Responsibilities:

• Design, configure, and manage cloud-based network infrastructure, including VPCs, subnets, load balancers, security groups, and VPNs.
• Monitor and troubleshoot network performance and connectivity issues in the cloud environment, ensuring minimal downtime and optimal performance.
• Collaborate with various teams to understand and meet their network requirements and optimize performance.
• Maintain thorough documentation of network configurations, procedures, and changes.
• Participate in an on-call rotation to provide 24x7 support, including pager duty for network-related emergencies.
• Stay up-to-date with the latest cloud networking technologies and best practices to continually enhance the cloud network environment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience as a Network Engineer, cloud services experience a plus.
• Design, configure, and manage network infrastructure including routers, switches, firewalls, VPNs, and other network devices.
• Strong knowledge of network protocols, configurations, and technologies (TCP/IP, DNS, DHCP, VLANs, VPNs, etc.).
• Experience with firewalls, routers, switches, load-balancers and other networking equipment from vendors such as Cisco, F5, and Palo Alto Networks.
• Familiarity with network management, ipam and monitoring tools in both on-premise and cloud platforms (AWS, Azure, GCP)
• Solid understanding of network security principles and best practices.
• Excellent analytical and problem-solving skills.
• Effective communication skills and the ability to work collaboratively in a team environment.

Desired Certifications:

• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or higher
• AWS Certified Advanced Networking Specialty
• Google Cloud Certified - Professional Network Engineer

Additional Requirements:

• Ability to work in a high-pressure, fast-paced environment.
• Willingness to participate in 24x7 on-call rotation and respond promptly to emergencies.
• Strong organizational skills and attention to detail.

Job Level: P2

Your Team: Network Engineering

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $110,000 - $130,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance