Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

We are looking to hire a full-time contracts administrator for our supported services, to join our rapidly expanding clinical team.

You will play a critical role in the running of the Clinical Operations service. This will involve a variety of tasks that aids supporting the Clinical Operations team and the service via case management, risk management and administrative tasks.

You are the main source of contact between the referrer and the service supporters: reporting procedures, concerns and outcomes to the referrer. You will collect and manage reports and be involved in risk assessment in conduction with the clinical supervisor. You will be responsible for supporting coaches in completing their work with reporting, training, and management.

Core Responsibilities:

Customer Support:

• Responding to calls promptly from referral sources and clients.
• Following up on queries and referrals.

Case Management

• Case management coordination.
• Using a case management system to input, track and assess data.

Reporting

• Reporting on all required statistics.

Risk Management

• Ensuring risks are monitored and allocated to the Clinical team within 48 business hours.
• Communicating with referrers regarding risk management.

Qualifications:

• A bachelor’s degree, preferably in a psychology related field.
• Previous administrative support experience or completion of professional administrative support training.
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way.
• Excellent customer service.
• Excellent time management skills and ability to multitask and meet deadlines.
• Comfortable using multiple technological tools in your day-to-day; you can adapt and grow with technological developments quickly.
• Excellent interpersonal skills: you can collaborate with cross-functional teams and stakeholders at all levels of the organisation.

Additional information

Job Level: S2

Your Team:

SilverCloud by Amwell® (NYSE: AMWL) is a leading digital mental health platform, enabling providers, health plans and employers to deliver clinically validated digital health/therapeutic care that improves outcomes and increases access and scale while reducing costs. Developed in Ireland in 2012, the multi-award-winning digital mental health platform is a result of nearly 20 years of clinical research with leading academic institutions. Today, SilverCloud is being used by more than 500 organizations globally to meet their populations’ mental health needs. Global experts have clinically proven the platform through fully randomized control trials and anonymized, real-world data from over 1 million SilverCloud users. The platform is a leader in the industry with its effectiveness, engagement and range of clinical programs that encompasses the spectrum of mental health needs.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

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