Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

We are seeking a highly skilled Senior Technical Program Manager to help lead our Business Systems team, focusing primarily on our Salesforce CRM and Data Cloud platforms. This role will be pivotal in ensuring optimal health and continuous improvement of Salesforce and its integrated applications. This position requires a strategic and hands-on approach to managing the technical aspects of CRM platform upgrades, code and configuration changes, and deployment processes. The position reports directly to the Director, Business Systems.

Core Responsibilities:

• CRM Health: Monitor and maintain the health and performance of the Salesforce platform, including system integrations, data integrity, and necessary platform upgrades.
• Release Management: Lead the planning, coordination and execution of bi-weekly releases, utilizing Gearset Devops solution. Operationalize consistent release summary communication to stakeholders.
• CRM Innovation: Stay abreast of the latest developments and innovations in CRM technology. Drive innovation within Salesforce through the implementation of new AI capabilities, ensuring that these advancements align with guidance from the Amwell AI steering committee, business goals, and user needs.
• Strategic Planning: Collaborate closely with business stakeholders to understand objectives and translate them into technical requirements and initiatives.
• Technical Leadership: Lead and mentor Business Systems Analysts and Administrators responsible for Salesforce CRM, Salesforce Data Cloud, and Mulesoft Anypoint Platform among other integrated technologies.
• Project Execution: Oversee the planning, execution, and delivery of enhancements and automation with the Salesforce CRM ecosystem.
• Change Management: Implement best practices for change control and configuration management within Salesforce CRM, ensuring compliance with company policies and procedures.
• Vendor Management: Manage relationships with external vendors and consultants involved in Salesforce implementation and support.

Qualifications:

• 10+ years of experience in technical program management, with at least 7 years specifically focused on Salesforce CRM.
• In-depth knowledge of Salesforce configuration, customization and administration. Multiple Salesforce certifications (e.g. Salesforce Certified Administrator) required.
• Experience and proven expertise in specialty Salesforce solutions: Salesforce Data Cloud, Salesforce Einstein 1 platform, and/or Mulesoft Anypoint Platform.
• Experience managing DevOps solutions (Gearset preferred).
• Experience driving CRM innovation through the adoption of new technologies and capabilities, particularly in AI and automation.
• Strong project management skills with track record of successfully managing complex, cross-functional projects.
• Excellent communication and stakeholder management skills, with the ability to effectively collaborate with both technical and non-technical teams.
• Previous experience working in a SCRUM or Agile environment preferred.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Advanced degrees or certifications are a plus.

Additional information

Job Level:M4

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $132400-$182050. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance