Advocates for Human Potential (AHP) is seeking an Operations Associate II to join our growing team of administrative services professionals supporting behavioral health and human services systems nationwide.

The Operations Associate II plays a key role in the day-to-day management and coordination of department operations. This position supports efficient communication, documentation, and workflow across teams and may take ownership of specific artifacts or streams of data. The successful candidate is detail-oriented, collaborative, and proactive in ensuring that activities run smoothly and align with AHP’s standards of excellence.

Operations Associate II staff work closely with leadership, often partnering with the Operations Manager to plan, organize, and track deliverables. They may also support our funds disbursement and account management teams, liaise with grantees, or support the development of deliverables.

Knowledge

• Strong understanding of time management, task management, and implementation planning, which would typically be gained through a bachelor’s degree and 3 to 5 years of work in program administration or as a coordinator, or holding a master’s degree in business, public administration, management, or public health.

• General understanding of the policy and organizational landscape of one of AHP’s key areas of focus, such as behavioral health, substance use, workforce development, or criminal justice, that would typically be gained through some work within health care, health technology, human services, behavioral health, or public health, or through relevant coursework.

• Understanding grant lifecycle management.

• Intermediate understanding of written and verbal professional communication and behavior.

• Moderate understanding of program budgeting, account management, and client success.

Skills

• Increasing skill in leadership and shaping outcomes and behavior of internal and external stakeholders without organizational chart oversight

• Administrative skills and the ability to organize and prioritize tasks.

• Extremely high-level professional communication, both verbally and in writing

• Independent ability to identify and solve problems using nuanced approaches relevant to the situation.

• Strong Microsoft Office suite and spreadsheet management skills

• Development of written and online materials (e.g., templates, reports, presentation slides, documents)

• Strong attention to detail

Abilities

• Superior personal initiative, self-management, and organization

• Ability to exercise sound judgment and exhibit appropriate independent problem-solving while also soliciting additional information and guidance and amplifying the urgency of issues, as needed.

• Ability to apply Project Management Body of Knowledge (PMBOK) concepts to assigned AHP activities.

• High-level ability to understand the scope of activities and how they will produce deliverables over time.

• Ability to self-manage tasks and support others’ task management as needed, being flexible with multiple priorities.

• Ability to identify management and operational needs that reflect the needs of multiple stakeholders and reflect changing demands over time.

• Ability to confidently ask questions about areas of less familiarity within the scope of their work and identify their own areas for growth and development.

• Ability to practice cultural humility with colleagues inside and outside of the organization and operate in a multicultural environment.

• Ability to confidently admit mistakes and ask for help.

Responsibilities:

Administrative

• Serve as the primary point of contact for maintaining SharePoint sites and file structures.

• Prepare meeting documentation, notes, and follow-up materials independently.

• Develop and manage organizational systems to support operations and team efficiency.

• Coordinate logistics, including scheduling meetings, tracking tasks, and communicating with internal and external stakeholders.

• Lead portions of team meetings related to assigned areas of work.

Training and Technical Assistance

• Manage a designated inbox and respond to stakeholder inquiries in a timely and professional manner.

• Provide logistical and operational support for training and technical assistance activities.

• Sponsor outreaches and supports the account management team as needed.

Content Development

• Conduct independent research on relevant topics to inform materials and deliverables.

• Develop standard operating procedures for assigned areas, proactively identifying opportunities to document and streamline processes.

Management

• Oversee Vendor Management Initiatives

• Assist the Operations Manager in core management functions, including:

• Developing and maintaining the work breakdown structure and timeline.

• Tracking progress against implementation plans and deliverables.

• Documenting risks, issues, and mitigation strategies.

• Maintaining management of artifacts and organizational process assets.

• Apply AHP tools, templates, and processes to improve efficiency and consistency in execution.

• Provide quality control reviews of deliverables.

• Support leadership in budget tracking and invoice review.

• Demonstrate strong self-management and independent execution of assigned tasks.

• Actively contribute to team discussions around strategy, planning, and continuous improvement.

Don’t meet every single requirement? Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. At AHP, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Work Hours and Expectations

This is a full-time, exempt position. As such, the role is not eligible for overtime compensation under the Fair Labor Standards Act (FLSA). While the standard workweek is 40 hours, exempt employees are expected to work the hours necessary to fulfill their position's responsibilities. This may include occasional evenings or extended hours during periods of high activity, critical deadlines, or special s.

Flexibility, accountability, and a results-oriented mindset are essential to success in this role. The Operations Associate II must be able to balance multiple priorities, adapt to changing demands, and independently manage assigned responsibilities while supporting the broader team.

Location

All work must be performed within the United States. Employees are required to reside in and carry out their job responsibilities from a location within the 50 states of the U.S., including D.C., for the duration of their employment. Limited exceptions may be granted for short-term personal or business travel outside of these areas, subject to prior written approval and in compliance with company policy.

Salary Range

The starting salary range for this position is between $70,000 and $80,000, depending on experience, education, and other factors.

To be transparent with applicants about salary and in compliance with various state pay disclosure requirements, AHP publishes the following information, which is current as of the date of posting. The base salary range above represents the low and high ends of the AHP salary range for this position. Actual salaries will vary and may be high or low, depending on a range of factors, including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

Work Environment and Physical Requirements

This position is primarily sedentary and requires the ability to remain in a stationary position for extended periods while operating a computer and other standard office equipment. The role involves frequent communication via video conferencing, email, and other digital platforms. As such, employees must have access to a reliable and secure internet connection that supports remote work responsibilities, including video meetings and the use of cloud-based systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

AHP is an Equal Opportunity Employer and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Disclaimer

The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve or change over time to meet organizational needs.

About AHP

Advocates for Human Potential, Inc. (AHP) is a national consulting firm dedicated to improving behavioral health and human services systems since 1986. Headquartered in Sudbury, MA, with offices in Chicago, IL, Tampa, FL, Phoenix, AZ, and Pasadena, CA, AHP employs more than 350 staff across nearly 40 states. We partner with federal, state, and local agencies, community-based organizations, and commercial entities to drive change in health and business systems, supporting vulnerable populations from shaping policy to delivering hands-on, ground-level support.

AHP helps organizations and individuals reach their full potential through a suite of services, including professional consulting, research, evaluation, and data analytics, technical assistance and training, as well as virtual solutions, publications, and events. Our areas of expertise span behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children’s services, veterans’ support, healthcare reform, and population health management.

AHP is proud to be certified as a Great Place to Work® for ten consecutive years, a recognition based on extensive anonymous employee feedback. We are deeply committed to employee well-being and are actively engaged in fostering a workplace culture that supports work-life balance, self-care, and mental and emotional health. To learn more, visit www.ahpnet.com

Mission:

“To transform behavioral health and human service systems so organizations and individuals can reach their full potential.”

Vision:

“Our clients, our staff, and the people we all serve will reach their potential to live full, productive lives.

Our Core Values at AHP

At AHP, our work is grounded in values that guide how we serve our clients, support our colleagues, and drive impact across health and human services. These values shape our culture and reflect who we are:

Growth fostered through education, innovation, and self-actualization

• Understanding deepened through empathy, compassion, equity, and inclusion
• Integrity demonstrated through authenticity, leadership, and humility
• Dedication seen through commitment, timeliness, and follow-through
• Expertise achieved through passion, precision, and quality

These values aren’t just words; they are principles we live by in every engagement, decision, and collaboration.