Advocates for Human Potential (AHP) is seeking an experienced and adaptable Technology Business Analyst to support operational technology delivery within our Digital Solutions team. This role focuses on gathering and documenting requirements, analyzing business processes, and supporting the successful implementation of technology solutions. The ideal candidate will have a keen eye for detail, strong organizational skills, and the ability to collaborate effectively with technical teams and stakeholders.

• Business Analysis:

  • Collaborate with stakeholders to understand and document business needs and processes.
  • Assist in gathering and organizing functional and technical requirements through interviews, workshops, and research.
  • Analyze business processes to identify gaps and areas for improvement.

• Requirements Management:

  • Develop clear and detailed documentation, including business requirement documents (BRDs), user stories, and workflows.
  • Work closely with the Product Manager and technical teams to ensure requirements are well-understood and actionable.
  • Maintain accurate tracking of requirements, changes, and updates throughout the project lifecycle.

• Technology Support:

  • Coordinate with technical teams to ensure requirements are implemented as intended.
  • Provide input during testing phases, including system validation and user acceptance testing (UAT).
  • Assist in preparing user documentation and supporting materials.

• Collaboration and Research:

  • Support the Product Manager in project planning, timeline tracking, and issue resolution.
  • Research industry best practices to inform process improvements and technology delivery.
  • Contribute to cross-functional team efforts by ensuring alignment between business and technical teams.

Requirements:

• Experience: 2–4 years in a business analyst role, with a focus on technology or systems delivery.
• Education: Bachelor’s degree in Information Systems, Business Administration, or related field preferred.
• Experience with CRM systems or similar technology in a support or analyst capacity.
• Strong skills in requirements gathering, documentation, and workflow analysis.
• Familiarity with Agile, SAFe, or similar project methodologies.
• Excellent communication, organizational, and collaboration skills.
• Proficiency with tools like Jira, Confluence, and Microsoft Office.

Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. We encourage individuals who believe they have the skills necessary to thrive on our team to apply for this role.

Salary Range: $55,000 - $70,000

AHP, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure requirements, publishes the following information which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on various factors including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

About AHP

AHP influences change in health and business systems to support vulnerable populations—from creating policy to engaging in ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events.

Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, health care reform, and population health management.

AHP is proud to have been certified as a Great Place to Work® for nine consecutive years. We earned this credential based on extensive ratings provided by employees in anonymous surveys.

We value employee well-being and are actively engaged in creating an environment that supports work-life balance, self-care, and mental and emotional health.

AHP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.