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Account Success Manager I

Advocates for Human Potential, Inc.

Advocates for Human Potential, Inc.

Posted on Thursday, May 23, 2024

Advocates for Human Potential (www.ahpnet.com) is searching for a dedicated and experienced Account Success Manager (ASM) to support a portfolio of clients that are working to build up our most vulnerable communities.

As an ASM with the Administrative Services Entity (ASE) of AHP, you will play a pivotal role in servicing and providing exceptional support to a portfolio of awardees who have received funding under State sponsored contracts. Our ASM will work closely with internal subject matter experts to ensure awardees have the tools and information that they need to successfully complete their projects. The ideal candidate will possess exceptional interpersonal and communication skills, a customer-centric mindset, and the willingness to adapt.

About AHP

AHP influences change in health and business systems to support vulnerable populations—from creating policy to ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events. Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, health care reform, and population health management.

AHP is proud to be certified as a Great Place to Work® for eight consecutive years. We earned this credential based on extensive ratings provided by employees in anonymous surveys. We value employee well-being and are actively engaged in creating an environment that supports work-life balance, self-care, and mental and emotional health.

Responsibilities:

  • Relationship Management: Develop and nurture strong relationships with 40+ awardees, acting as their primary point of contact from award to routine payments.
  • Client Onboarding: Facilitate the onboarding process for new awardees, ensuring they have the tools and resources to understand and execute the expectations and responsibilities of the award.
  • Project Management: Assist and collaborate with other team members in guiding clients through the award and project life cycle.
  • Account Support: Provide expert guidance and support to awardees, addressing their concerns, resolving issues, and ensuring their project is successful.
  • Issue Resolution: Identify and address challenges and roadblocks, working closely with internal and external teams to ensure timely and effective solutions. Identify and report potential project risks, promptly escalating appropriately.
  • Performance Monitoring: Collaborate with awardees to understand their project progress. Collaborate with internal team members to report upcoming project milestones to ensure that compliance requirements are met by awardees in a timely manner.
  • Feedback and Communication: Collect and relay awardees feedback on our processes to drive improvements and enhancements.

Qualifications:

  • BA/BS degree or a minimum of 5 years in the legal, financial, real estate/construction, or account management field.
  • Proven 3 years of managing a portfolio of accounts or a similar role.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Basic understanding of project management
  • Self-motivated and able to work independently while collaborating with awardees and internal subject matter experts.
  • Proficiency in CRM software, Microsoft suite of tools, and SharePoint.
  • Ability to prioritize effectively in a fast-paced and changing environment.
  • Demonstrated ability to build and maintain strong, positive client relationships, as well as manage client expectations and maintain client satisfaction.
  • A proactive approach to problem-solving and the ability to confront unexpected problems quickly and effectively.
  • Comfortability with process creation and refinement

Don’t meet every single requirement? Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. At AHP, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary Range: $85,000 - $105,000

To be transparent with applicants about salary and in compliance with various state pay disclosure requirements, AHP publishes the following information which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on a range of factors including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

AHP is an equal opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.