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Risk Management Quality Specialist

Advocates for Human Potential, Inc.

Advocates for Human Potential, Inc.

Quality Assurance
Posted on Thursday, August 24, 2023

Advocates for Human Potential, Inc., is seeking a Risk Management Quality Specialist to support Risk Management and Compliance (RM&C) within AHP’s portfolio of projects. The Risk Management Quality Specialist will support AHP’s Director of Risk Management and Compliance in efforts to design and implement a performance management and quality improvement program for AHP's contracts. This individual will be expected to provide subject matter expertise in quality improvement protocols and processes, data management, program evaluation, and to develop skills within behavioral health program development, behavioral health and public health policy, and public sector stakeholder engagement.

Job Summary

The Risk Management Quality Specialist will be responsible for supporting the development and execution of a Quality Program that will be implemented across all AHP's administrative services and non-capital projects. The Risk Management Quality Specialist will work closely with department leadership to support robust identification of key programmatic quality standards and indicators, along with processes for monitoring standards and implementing quality improvement strategies, as needed.

Job Duties

The employee initiates the following and other unlisted tasks:

  • In collaboration with the Director of Risk Management and Compliance, supports development and execution of a quality improvement program for all AHP projects. The quality improvement program will include:
    • Process for identifying, documenting, disseminating, and updating quality standards for services offered by the projects
    • Process for identifying key performance measures for each contract/project
    • Process for collecting and tracking performance measures
    • Reporting standards
    • Risk management protocols
    • Processes for defining, identifying, and handling serious problems or incidents requiring senior management intervention and follow up.
  • Provides subject matter leadership in the areas of quality improvement and data integrity
    • Creates standard operating procedures, monitors/evaluates project performance, and conducts quality control
    • Engages and develops technical assistance and print guidance around the areas of quality improvement, program evaluation, and data integrity, as well as supports the Director of RM&C in providing input and guidance for AHP’s PMO as it grows and develops.
    • Supports the Director of RM&C in creating and implementing new protocols, services, or products that promote innovation, best practices, and quality improvement
    • Supports Management of special projects and initiatives
      • Supports creation and implementation of standard operating procedures, regularly conducts quality monitoring in conjunction with the Director of Risk Management and Compliance
      • Manages overall relationships with key stakeholders, briefing them on quality improvement and data integrity efforts
    • Creates evaluation questions and data-gathering instruments
    • Establishes measurement-based practices to evaluate outcomes
    • Compiles, summarizes, and analyzes data
  • Conducts meeting, training, internally to support a robust Quality activities across AHP.
    • Plans meeting agenda, prepares supporting materials, and facilitates meetings
    • Prepares formal notes of external meetings, clarifying commitments and follow-up action
    • Prepares content of webinars (brainstorms topics, identifies speakers, writes learning objectives)
    • Develops curriculum and training materials and manuals - Delivers online/onsite training and education (hosts/moderates webinars, serves as subject matter expert)

Desired Experience

  • Significant experience in the creation, management, and execution of Quality programs to identify, manage and mitigate key risks in healthcare, behavioral health, or human services projects.
  • Experience with and knowledge of creating and monitoring Key Performance Indicators in large projects from the behavioral health, managed care, housing and homelessness, workforce development, and continuum of care for behavioral health sectors preferred.
  • Experience with leading project teams, familiarity with implementing strategic plans, and working with multiple clients and stakeholders.
  • Additional experience in:
    • Quality Program Development
    • Key Performance Indicator development & monitoring
    • Risk Register creation and management
    • Providing formal training and giving presentations in a variety of settings
    • Assessing, developing, and providing in-person and virtual technical assistance
    • Planning, implementing, and overseeing budgets
    • Managing projects
    • Organizing and leading teams
    • Supervising and mentoring multiple staff members

Education and Training

A degree in Project Management, Quality Project Management or Business Quality Management is preferred.

Professional Experience

  • Candidates for this position should possess a minimum of 5 years in Quality Management Project work.
  • At least 2 years of management and supervisory experience, which includes managing complex processes and procedures, managing grants or contracts, and directing and evaluating staff performance.

Salary Range: $75,000 - $95,000

AHP, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure requirements, publishes the following information which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on various factors including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

About AHP

AHP influences change in health and business systems to support vulnerable populations—from creating policy to ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events.

Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, health care reform, and population health management.

AHP is proud to have been certified as a Great Place to Work® for seven consecutive years. We earned this credential based on extensive ratings provided by employees in anonymous surveys. We value employee well-being and are actively engaged in creating an environment that supports work-life balance, self-care, and mental and emotional health.

AHP is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.