Senior Customer Fulfilment Coordinator North Europe

• Location: Netherlands, Belgium, Denmark, Finland, Norway, Sweden
• This is hybrid role and requires presence in the office 3x per week

About the job:

In this exciting role you will manage Customer fulfilment daily operational activities execution (Sales & Operations Execution) at Sanofi, and you will communicate with internal stakeholders. You will be responsible for the effectiveness of the overall Customer Fulfilment process and will support SC Customer Engagement team with analytics and reporting. You will also be responsible for day-to-day coordination & governance with O2C team or of any local outsourced back-office activity.

Ready to get started?

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Manage S&OE Process
  • Execute proactive and reactive mid & short-term stock management in the legacy systems
  • Share potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management
  • Apply short-term stock management to steer Stock in Trade
  • Gather all OOS issues impacting customers in order to manage communication with the customer

• Customer Fulfilment Coordination
  • Decision on external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution)
  • Provide product allocation per customer in a shortage situation
  • Defines backorders policy and prioritization decisions
  • Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement)
  • Apply short-term stock management to drive SIT
  • Determine the maximum threshold for OOS and shortage: Customer accepted quantities, PAL, MOQ definition
  • Manage contact with the warehouse or 3PL relating to necessary fulfilment activities
  • Enables customer communications via SC Customer Engagement

• Process Effectiveness & Analytics
  • Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements
  • Communicate root cause analysis of issues found
  • Executes additional process analysis when requested
  • Prepare/extract KPIs for fulfilment processes (S&OE, Revisit, RCA OTIF)
  • Support month end closing (S&OE landing) to ensure all steps defined in monthly sales objective are properly executed
  • Prepare SISO & SIT consolidation data's & analysis and documentation
  • Manage VMI customer analytics & replenishment (where relevant)

• Collaboration with SC Customer Engagement team
  • Supports necessary SC customer collaborative activity driven by SC Customer Engagement
  • Attends SC Operational meetings with VIP customers when necessary

• Outsourced Back Office or 3PL/4PL Activity Governance (where relevant)
  • Orchestration, governance & escalated activities of outsourced O2C or 3PL/4PL activity

About you:

Skills/Expertise/Experience:

• Bachelor’s degree from an accredited college or university
• 3-5 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry
• English language fluency

Preferred Skills/Expertise/Experience:

• Knowledge of upstream Biopharma processes
• Strong understanding of downstream Biopharma processes and local trade environment
• Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements
• Excellent systems (SAP, CCM, MS Office) skills
• Strong project management skills
• Strong analytical skills
• Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving
• Strong willingness to drive change as well as good internal marketing and communication skills
• Strong negotiation and communication skills
• Demonstrated high standards of integrity, professionalism, and commitment
• Ability to motivate and influence resources that do not report directly to incumbent
• Strong team facilitation and relationship building skills
• Demonstrated ability to anticipate future consequences of scenarios and identify mission critical issues

Functional Competency Requirements:

• S&OE process management - Master
• Managing claims - Basic
• Managing orders - Advanced
• Managing transactional & commercial customer data - Basic
• Developing customer fulfilment strategies - Basic
• Managing export flows - Basic
• Knowledge of Trade & Terms conditions - Intermediate
• Managing S&OP & IBP processes - Basic
• Managing carriers & 3PLs - Advanced
• Managing master data - Intermediate
• Customer Experience - Basic

Transversal Competency Requirements:

• Stretch Improving Transversal Collaboration - Intermediate
• Building Business Acumen - Basic
• Developing Situational Leadership Skills - Basic
• Improving Decision-Making – Intermediate

Why choose us?

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed
• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions
• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition
• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-EUR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!