Opportunity is here


Desktop Support Analyst

NTT Data

NTT Data

IT, Customer Service
Cambridge, MA, USA
Posted on Friday, November 10, 2023

Req ID: 259812 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Analyst to join our team in Cambridge, Massachusetts (US-MA), United States (US).

Job Responsibilities Include:

  • Provide onsite in person technical support for VIP users, with high level of customer service.   

  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area. 

  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. 

  • They may make policy recommendations to their managers and be an escalation point for less experienced team members. 

  • Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets. 

  • May respond to calls after normal business hours per leader instructions. 

  • Identifies potential issues that could adversely impact end user experience and takes corrective action. 

  • Interact directly with clients and other internal and external sources to resolve issues. 


Basic Qualifications:

  • 4+ years of desktop support experience 

  • Including Windows operating system environment 

  • Knowledge and Experience with Apple tablet OS and phone OS 


Preferred Skills:

  • Excellent customer/client service skills  

  • Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution 

  • Follow up with clients to ensure high satisfaction on issue resolution.   

  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required 

  • Ability to physically perform general office requirements 

  • Must be able to perform essential responsibilities with or without reasonable accommodations 

  • Ability to multi-task in a dynamic, fast-paced environment 

  • Strong analytical and problem-solving skills 

  • Active communicator 

  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues 

  • Excellent hands-on troubleshooting skills 

  • High School Diploma or equivalent  


About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Cambridge
Nearest Secondary Market: Boston

Job Segment: Help Desk, Information Technology, Technical Support, User Experience, Consulting, Technology