Opportunity is here


Behavioral Health Appeals Coordinator

Anthem Blue Cross & Blue Shield

Anthem Blue Cross & Blue Shield

Virginia, USA · Atlanta, GA, USA · Atlanta, GA, USA · Peachtree City, GA, USA · Richmond, VA, USA · Framingham, MA, USA · Columbus, OH, USA · Columbus, OH, USA · Miami, FL, USA · Miami, FL, USA · Flagler County, FL, USA · Tampa, FL, USA · Tampa, FL, USA · Mason, OH, USA · Cincinnati, OH, USA · Independence, OH, USA · Hills, IA, USA · center, tx, usa · Midland, CO, USA · Roanoke, VA, USA · Roanoke, VA, USA · Norfolk, VA, USA · Norfolk, VA, USA · northampton, uk
Posted on Thursday, June 29, 2023

Position Title:

Behavioral Health Appeals Coordinator

Job Description:

Behavioral Health Appeals Coordinator - Government Business Division

Location: This position will work a hybrid model (remote and office). Candidates must live in the state of Florida, Georgia, Indiana, Ohio, or Virginia within 50 miles of one of our PulsePoint locations.

*The Behavioral Health Appeals Coordinator will work a Tuesday through Saturday schedule.*

The Behavioral Health Appeals Coordinator is responsible for investigating and processing grievances and appeals requests from members and providers related to behavioral health services.

How you will make an impact:

  • Investigates and reviews member and provider grievances and appeals.

  • Reviews prospective, inpatient, or retrospective medical records of denied services for medical necessity.

  • Extrapolates and summarizes medical information for medical director, consultants, and other external review and forwards to Medical Director for determinations.

  • Ensures that appeals and grievances are resolved timely to meet regulatory timeframes.

  • Documents and logs information on tracking systems and mainframe systems.

  • Generates appropriate written correspondence to providers, members, and regulatory entities.

Minimum Requirements:

  • Requires MS in social work, RN or degree in a related behavioral health field and minimum of 2 years of experience in a managed care/healthcare setting; or any combination of education and experience, which would provide an equivalent background.

  • Current active unrestricted license as a Licensed Clinical Social Worker, Marriage and Family Therapist, Clinical Psychologist, Licensed Professional Counselor, or RN license to practice as a health care professional within scope of licensure in applicable state(s) or territory of the United States required.

Preferred Skills, Capabilities, and Experiences:

  • Utilization Management experience is highly preferred.

For URAC-accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Exempt


2nd Shift (United States of America)

Job Family:

MED > Licensed/Certified Behavioral Health Role

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.