Advocates for Human Potential (AHP) is searching for a dedicated and experienced Account Success Manager I (ASM) to support a portfolio of clients that are working to build up our most vulnerable communities.

As an ASM with the Administrative Services Entity (ASE) of AHP, you will play a pivotal role in servicing and providing exceptional support to a portfolio of awardees who have received funding under state sponsored contracts. Our ASMs work closely with internal subject matter experts to ensure awardees have the tools and information that they need to successfully complete their projects. The ideal candidate will possess exceptional interpersonal and communication skills, a customer-centric mindset, critical thinking skills, and the willingness to adapt.

About AHP

AHP influences change in health and business systems to support vulnerable populations—from creating policy to ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events. Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, health care reform, and population health management.

AHP is proud to be certified as a Great Place to Work® for six consecutive years. We earned this credential based on extensive ratings provided by employees in anonymous surveys. We value employee well-being and are actively engaged in creating an environment that supports work-life balance, self-care, and mental and emotional health.

Responsibilities

• Applicant Support and Awardee Onboarding: Participate in pre-award activities with potential applicants. Support the onboarding process for new awardees by collaborating with team members to ensure that awardees have the tools and resources to understand and execute the expectations and responsibilities of the award.

• Relationship Management: Develop and nurture strong relationships with a caseload of awardees, acting as their primary point of contact from pre-application to project completion. Act as a liaison between the organization and the awardees. Collaborating with internal stakeholders and SME’s such as real estate, legal, project team, funding team etc. to ensure that issues are resolved, risks are raised, and awardees meet project goals.

• Project Management: Assist and collaborate with other team members to ensure that project objectives are met. Support ASM II team members with agenda creation, documentation of meeting notes, and follow-up communication/outreach.

• Feedback and Communication: Collect and relay awardee feedback on our processes to drive improvements and enhancements.

• Other duties as assigned. Including but not limited to tasks such as standard operating procedure documentation/upkeep, awardee outreach, and collaboration with support teams to identify process efficiencies.

Qualifications

• Minimum of 3 years in the legal, financial, real estate/construction, and/or account management field, at least one of which were managing a portfolio of accounts or a similar role. BA/BS preferred.

• Excellent interpersonal and communication skills, both written and verbal.

• Basic understanding of project management principles.

• Self-motivated and able to work independently while collaborating with awardees and internal subject matter experts.

• Proficiency in CRM software, Microsoft suite of tools, and SharePoint.

• Ability to prioritize effectively in a fast-paced and changing environment.

• Demonstrated ability to build and maintain strong, positive client relationships, as well as manage client expectations and maintain client satisfaction.

• A proactive approach to problem-solving and the ability to confront unexpected problems quickly and effectively.

Don’t meet every single requirement? Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. At AHP, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary Range: $55,000-$70,000

To be transparent with applicants about salary and in compliance with various state pay disclosure requirements, AHP publishes the following information which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on a range of factors including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

AHP is an equal opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.